Meeting Creators where they are to give them the support they need
Rage Shake is one of Instagram’s most prevalent features. You can shake your phone anywhere in-app, and a bottom-sheet would pull up. You can send in a report with an automated screenshot of when you shook your phone. Seems easy enough, right? However, Instagram users misunderstand Rage Shake as a way to contact agent support about various issues, when it’s primarily just to report technical issues and bugs.
How might we leverage
Rage Shake is one of Instagram’s most prevalent features. You can shake your phone anywhere in-app, and a bottom-sheet would pull up. You can send in a report with an automated screenshot of when you shook your phone. Seems easy enough, right? However, Instagram users misunderstand Rage Shake as a way to contact agent support about various issues, when it’s primarily just to report technical issues and bugs.
How might we leverage
